Returns & Exchanges

At The Dua Brand, we want you to be completely satisfied with your fragrance purchase; however, due to the nature of our products, we offer a specific return window for unopened and unused items. If your scent journey isn't what you expected, our team is here to assist you with a seamless exchange or return process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 14 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Ensure the fragrance bottle remains sealed in its original cellophane wrap and is securely placed inside the original shipping box to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for verification.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects the item to confirm it is unopened, we will process your refund or store credit within 5-7 business days.